Solution Architect: ServiceNow HR Service Delivery

As a Service Now HRSD Solution Architect , you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on the HR workflows, case management, and employee service centers. Your extensive experience and deep knowledge of the Service Now HRSD module will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for Deloitte's business investments.

You will leverage your deep expertise in Service Now and HRSD module to design, configure, and deploy high-quality, outcome‑focused solutions. The ideal candidate will be a role model and mentor, collaborating with cross‑functional teams to ensure the successful implementation and integration of Service Now solutions.

Recruiting for this role ends on August 28, 2026

Outcome‑Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex HR problems with valuable outcomes, ensuring high‑quality, lean designs and implementations.

Technical Leadership and Advocacy: Serve as the technical advocate for Service Now HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards – being responsible for solution architecture blueprints, high‑level architecture designs, and integration architecture into the technical landscape and technology stack.

Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands‑on with design as well as configuration part of the time, contributing to team velocity. Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality.

Be self‑driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.

Customer‑Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.

Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a lean‑forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.

Cross‑Functional Collaboration and Integration: Work collaboratively with empowered, cross‑functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well‑informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.

Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, Dev Sec Ops , Continuous Integration/Continuous Deployment. Act as a role‑model, leveraging these techniques to optimize solutioning and product delivery, ensuring high‑quality outcomes with minimal waste. Demonstrate proficiency in Service Now HRSD implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.

Domain Expertise: Quickly acquire domain‑specific knowledge relevant to the business or implemented Service Now modules. Translate business/user needs and UX/UI designs into technical requirements and designs. Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals.

Effective Communication and Influence: Exhibit exceptional…