Fulfillment Operations Manager

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Position:
Fulfillment Operations Manager

Location:

Madison, AL
Remote Status:
On-Site
Job
# of Openings: 1

Fulfillment Operations Manager

Fulfyld is looking for a hands‑on Fulfillment Operations Manager to coordinate operational exceptions, improve warehouse processes, and ensure that information moves accurately between the warehouse, WMS, Salesforce, billing, and customer‑facing teams.

This position works closely with Warehouse Operations, Customer Success, Billing, and Systems & Automation and sits between daily warehouse execution and the systems used to manage it. The analyst will investigate replenishment and receiving exceptions, coordinate high‑priority projects, support carrier‑service issues, and maintain the operational evidence needed for accurate billing and customer communication.

The ideal candidate is organized, analytical, and comfortable working directly with warehouse teams. This person does not need to be a senior warehouse manager or software developer. We are looking for someone who can learn the operation, solve recurring problems, and grow into broader process ownership.

This position reports to operations leadership.

• Monitor and triage WMS and Salesforce operational exceptions.
• Investigate replenishments closed without matching Salesforce work orders.
• Coordinate unidentified receipts and inventory received without an ASN.
• Gather account, SKU, quantity, labor, and receiving information.
• Determine whether an exception requires operational correction, customer action, or technical escalation.
• Maintain accurate operational records across Shipedge and Salesforce.
• Monitor high-priority receiving, fulfillment, kitting, labeling and FBA projects.
• Coordinate follow‑up between warehouse teams, Account Management and Billing.
• Escalate software and integration failures to the Systems & Automation owner.

• Ensure replenishments and receiving work orders contain the required information.
• Track unidentified receipts through customer resolution or fee eligibility.
• Confirm that customer-supplied ASN or replenishment information is recorded correctly.
• Identify test, duplicate, waived, and non-billable replenishments.
• Validate operational hours and activity before billing review.
• Monitor split replenishments and other recurring receiving requirements.
• Maintain aging and exception reports.
• Help implement automated reminders and escalation workflows.

• Gather tracking records, warehouse evidence, and shipment documentation.
• Prepare operational support for claims, credits and billing disputes.
• Work with the Billing Analyst to distinguish service failures from billing errors.
• Track open carrier cases and follow‑ups.
• Support peak‑season pickups, trailer planning and carrier readiness.
• Carrier contract and rate negotiations remain with executive leadership.

• Coordinate FBA, freight, relabeling, kitting, disposal and other special projects.
• Maintain project status, requirements, deadlines, and ownership.
• Support customer offboarding and inventory‑release checklists.
• Confirm that operational work is documented before billing.
• Help Customer Success translate customer requirements into warehouse instructions.
• Support high‑volume events and peak‑season planning.
• Identify projects that are blocked by missing customer, warehouse, or system…