Veterinary Client Service Representative - Urgent Care - PT

Veterinary Client Service Representative – Urgent Care – PT

We understand that in urgent care, every moment matters—and a positive client experience begins the moment a client walks through the door. Pieper Veterinary is seeking a compassionate and reliable Veterinary Client Service Representative to join our dedicated team at Pieper Madison – Urgent Care in Madison, CT.

In this fast‑paced environment, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. Your ability to remain calm, empathetic, and organized will make a meaningful difference in the experience of our clients and their pets.

We strongly believe that veterinary medicine is a team sport, and our ideal candidate feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative with experience answering phones, making appointments, and navigating communications between our clients and the medical team. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with Ezy Vet and Smartflow is an additional plus but not required.

We highly value collaboration from all staff members, so please speak up as your input is valued and can make a difference.

• Environment of
  
  Collaboration:
  
  With the support of the technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement:
  We pride ourselves on recognizing top talent and a strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing
  
  Education:
  
  We want to retain and develop our talent to the best of our ability. You can expect numerous in‑house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging:
  With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

This is a part‑time position:
Sunday – 10 AM – 8 PM

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• 401(k) plan with a strong employer match

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.