Service Technician
Job in
Madison, New Haven County, Connecticut, 06443, USA
Listed on 2026-02-04
Listing for:
Actalent
Per diem
position Listed on 2026-02-04
Job specializations:
-
IT/Tech
Technical Support, Systems Engineer, Hardware Engineer, Electronics Technician
Job Description & How to Apply Below
Hiring for a Field Service Technician in Madison!
Job Description
The Field Service Technician plays a crucial role within the Service Department, responsible for the installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation for X-ray devices and similar equipment. This position requires both in-house and field work, supporting the customer support queue and collaborating closely with scheduling and engineering teams to deliver high-quality system service, training, and documentation.
Responsibilities
* Provide incoming technical support, troubleshoot issues, and offer direction.
* Maintain and update open service cases in a timely manner.
* Support in-office operations during non-travel periods, assist with customer support queue and service tasks.
* Conduct in-house evaluations and repairs.
* Perform on-site services, installations, preventative maintenance, evaluations and repairs, relocations, upgrades, and user training.
* Collaborate with the Service Coordinator for scheduling and customer communications.
* Maintain detailed service records in the CRM, including reports, equipment manuals, and communication logs.
* Travel up to 5 days per week, occasional weekends, manage domestic and international travel requirements.
* Maintain the Field Service Kit provided by the company.
* Provide written work instructions as needed.
* Assist in-house service teams with customer support and factory repairs.
* Work closely with engineering and product development to give feedback and suggest improvements.
* Stay current on industry trends, product advancements, and technical developments.
* Perform additional duties as required to meet company objectives.
Essential Skills
* At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.
* Experience with high and low voltage electronics.
* Ability to read and interpret schematics and wiring diagrams.
* Proven troubleshooting expertise across electronic and mechanical systems.
* Willingness and ability to travel up to 5 days per week, occasional weekends, domestic and international.
* Strong interpersonal skills, specifically in conflict resolution.
* Self-motivated, able to work independently with minimal supervision.
* Ability to maintain detailed and accurate service records in CRM.
Additional
Skills & Qualifications
* Direct familiarity with X-ray technology and related systems.
* Proficiency in software diagnostics and system integration.
* Experience collaborating with engineering and product development teams, providing field feedback.
* Experience writing clear work instructions and training end users.
* Skilled with various computer applications, including CRM, ERP, and office tools.
* Bachelor's degree in electrical engineering, electronics, X-ray imaging, or related field.
* Comfortable collaborating with diverse teams across industries, domestic and international.
* Professional documentation standards and customer communication.
Work Environment
The position is based in Madison, CT with regular in-office support during non-travel periods. It involves frequent field travel, mainly to the West Coast and California, and occasionally international. The role requires close coordination with the Service Coordinator for scheduling and customer updates. It is a hands-on environment with a maintained Field Service Kit and thorough CRM documentation.
Job Type & Location
This is a Contract to Hire position based out of Madison, CT.
Pay and Benefits
The pay range for this position is $28.00 - $38.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the…
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