Service Technician

Consider applying if you have:

* At least 2 years of experience servicing and maintaining X‑ray devices or similar technical equipment

* Hands‑on experience with high‑ and low‑voltage electronics

* The ability to read and interpret schematics, wiring diagrams, and technical documentation

* Strong troubleshooting skills across both electronic and mechanical systems

* A willingness and ability to travel up to 5 days per week (domestic and international), including occasional weekends

For immediate consideration:

Please email your resume and interview availability to () ASAP today or tomorrow. I am conducting interviews this week and next week.

Hiring for a Field Service Technician in Madison!

Job Description

The Field Service Technician plays a crucial role within the Service Department, responsible for the installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation for X-ray devices and similar equipment. This position requires both in-house and field work, supporting the customer support queue and collaborating closely with scheduling and engineering teams to deliver high-quality system service, training, and documentation.

Responsibilities

* Provide incoming technical support, troubleshoot issues, and offer direction.

* Maintain and update open service cases in a timely manner.

* Support in-office operations during non-travel periods, assist with customer support queue and service tasks.

* Conduct in-house evaluations and repairs.

* Perform on-site services, installations, preventative maintenance, evaluations and repairs, relocations, upgrades, and user training.

* Collaborate with the Service Coordinator for scheduling and customer communications.

* Maintain detailed service records in the CRM, including reports, equipment manuals, and communication logs.

* Travel up to 5 days per week, occasional weekends, manage domestic and international travel requirements.

* Maintain the Field Service Kit provided by the company.

* Provide written work instructions as needed.

* Assist in-house service teams with customer support and factory repairs.

* Work closely with engineering and product development to give feedback and suggest improvements.

* Stay current on industry trends, product advancements, and technical developments.

* Perform additional duties as required to meet company objectives.

Essential Skills

* At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.

* Experience with high and low voltage electronics.

* Ability to read and interpret schematics and wiring diagrams.

* Proven troubleshooting expertise across electronic and mechanical systems.

* Willingness and ability to travel up to 5 days per week, occasional weekends, domestic and international.

* Strong interpersonal skills, specifically in conflict resolution.

* Self-motivated, able to work independently with minimal supervision.

* Ability to maintain detailed and accurate service records in CRM.

Additional

Skills & Qualifications

* Direct familiarity with X-ray technology and related systems.

* Proficiency in software diagnostics and system integration.

* Experience collaborating with engineering and product development teams, providing field feedback.

* Experience writing clear work instructions and training end users.

* Skilled with various computer applications, including CRM, ERP, and office tools.

* Bachelor's degree in electrical engineering, electronics, X-ray imaging, or related field.

* Comfortable collaborating with diverse teams across industries, domestic and international.

* Professional documentation standards and customer communication.

Work Environment

The position is based in Madison, CT with regular in-office support during non-travel periods. It involves frequent field travel, mainly to the West Coast and California, and occasionally international. The role requires close coordination with the Service Coordinator for scheduling and customer updates. It is a hands-on environment with a maintained Field Service Kit and thorough CRM documentation.

Job Type & Location

This is a Contract to Hire position based out of Madison, CT.

Pay and Benefits

The pay range for…