Service Technician

SUMMARY OF POSITION

The Service Technician at Precision X-Ray is a Service Department position responsible for installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation, among other associated service tasks.

• Incoming Technical Support – Troubleshoot and provide direction as needed.
• Maintaining open service cases and updating as needed in a timely manner.
• Support in-office operations during non-travel periods by assisting with the customer support queue and service-related tasks.
• In-house evaluations and repairs.
• Perform on-site services, including system installations, preventative maintenance, equipment evaluations and repairs, relocations, upgrades, and user training.
• Collaborate closely with the Service Coordinator to schedule and communicate with customers effectively.
• Maintain detailed and accurate service records in the CRM, including service reports, equipment manuals, and customer communication logs.
• Travel up to 5 days a week, with occasional weekend work.
• Manage domestic and international travel requirements.
• Maintain the Field Service Kit provided by the company.
• Provide written work instructions as needed.
• Assist in-house service teams with customer support and factory repairs.
• Work closely with engineering and product development teams to provide feedback on product performance, suggest potential improvements, and highlight common field issues.
• Stay updated on industry trends, product advancements, and technical developments to continuously enhance personal and team knowledge.
• Perform additional duties as required to meet company objectives and goals.

• At least 2 years of experience servicing and maintaining X-ray devices or similar equipment.
• Experience working with high and low voltage electronics.
• Strong understanding of mechanical assemblies, with the ability to read and interpret schematics and wiring diagrams.
• Expertise in troubleshooting and repairing both electronic and mechanical components.
• Familiarity with X-ray technology and related systems.
• Proficient in software diagnostics and system integration.
• Excellent verbal communication skills, with the ability to interact effectively with customers and colleagues.
• Strong interpersonal skills, particularly in conflict resolution.
• Proven problem-solving abilities, with a creative and critical approach to technical challenges.
• Self-motivated, able to work independently with minimal supervision.
• Focused on providing high-quality customer service while aligning with company objectives.
• Comfortable collaborating with diverse teams across various industries, both domestically and internationally.
• Ability to ensure team priorities and goals are met or exceeded.
• Skilled in using various computer software applications, including CRM, ERP, and office tools.
• Bachelor’s degree in electrical engineering, electronics, X-ray imaging, or a related field is preferred.