Store Manager, Retail & Store Manager

Overview

STORE MANAGER —

LOCATION:

Madison, CT

RJ Julia’s Store Manager is the key individual leading the bookselling staff to deliver superior customer service, which has shaped the bookstore’s reputation over its 36 years. This is a great opportunity to lead and participate in one of the top bookstores in the country.

The Store Manager, as a member of the management team, must be knowledgeable of and a resource to all departments. They must model exceptional customer service, drive sales, and be a skillful problem solver and effective team leader. This position works closely with the community and its leaders and the RJ Julia Booksellers operations management team.

• Interview, hire, and train the right staff as needed. Provide ongoing training/education opportunities/motivation.
• Schedule, direct, and supervise staff in the performance of all bookstore day-to-day operations including the online order department.
• Complete or supervise all store opening and closing procedures daily.
• Coordinate operational aspects which include working with the merchandise manager to adjust the store s physical layout and ensure the merchandise is appropriately available.
• Direct, assist, and maintain developing new policies and procedures.
• Prepare administrative and operational reports as required. Compile data for end-of-month reporting.
• Participate in bi-weekly operations meetings and other meetings as needed.
• Occasional sales shifts and floor coverage.
• Order supplies.
• Maintain store appearance and cleanliness. Building maintenance updates in conjunction with President and COO.
• Resolve customer service issues.
• Special sales.
• Other related duties as required.

• At least three years of bookstore or retail management experience, including personnel supervision.
• Significant experience using a Point of Sales-system required.
• Proven experience in developing and motivating a team of booksellers/sales associates.
• Deep appreciation of skills and style necessary to enhance customer experience.
• Must be able to work independently.