Customer Service Specialist

REPORTS TO:

Customer Service Specialist reports directly to the Customer Service Manager.

• Receive and process customer orders, interacting with customers via telephone, email, online chat, or in person to provide support.
• Set up new customers.
• Answer incoming calls.
• Ensure appropriate actions are taken to resolve customer inquiries and concerns.
• Maintain customer accounts and record customer interactions with details of inquiries, complaints, or comments

• Assist with training.

This role does not require travel outside of Madison, IN.

Customer Service Specialist II will have at least a High School Diploma, or its equivalent, and relevant job‑specific experience, determined by the company.

• Ability to understand verbal and written instructions/communications.
• Excellent communications skills; including active listening.
• Ability to read, understand, follow, and enforce safety procedures.
• Proficient computer skills (Microsoft Word and Excel) with ability to learn new software.
• Service‑oriented and able to resolve customer grievances.
• Ability to operate a laminator.
• Ability to operate a grommet press.
• Ability to perform repetitive motion for long periods of time.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Must pass pre‑employment criminal background check.
• Successful candidate must submit to and pass a pre‑employment drug screening.
• All part‑time and full‑time employees are subject to policies set forth in the Madison Chemical Employee Policy Handbook.

Each employee has the organizational freedom and authority to initiate action to prevent the occurrence of any nonconformities relating to the product, process and quality or environmental system; identify and record any problems relating to the product, process and quality or environmental system; initiate, recommend or provide solutions through designated channels; verify the implementation of solutions; control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

Employees are encouraged to inquire about new responsibilities that will benefit the company and will allow him/her to grow professionally. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the Company.