Field Support Specialist

Business

Title:

Field Support Specialist

Reports to:

Director of Business Development

Leadership Scope:
Individual Contributor

Company Info:
With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear - to meet the needs of the customers we serve. We accomplish that mission every day by following a set of core values that makes us who we are.

Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products.

Position Summary:

Our Grote Networks team is growing and we are looking for an experienced and technical individual to join our field services team. This person will work with other employees and/or by themselves to coordinate, schedule, and install/maintain/repair Grote systems. This position involves working with vehicle wiring, rugged mobile computing hardware, power and mounting hardware, as well as assembly and production of various different customer projects and products.

This position is responsible for ensuring customers have the best possible experience with the hardware of our next-generation semi-trailer connectivity solution. The role would be customer facing to facilitate the onboarding and installation of Grote's Networks/Connected Business products.

This position requires the ability to travel to client location over North America. It might require travel more than 75+% of the time as well as be willing to work some evenings and weekends.

Position Duties:

- Installs developmental hardware on commercial vehicles

- Travels to customer locations for installations and troubleshooting

- Responds to emergency field repairs with little notice and possibility of interstate travel Would oversee Pilot Installations

- Would be responsible for providing technical support and assistance on-site for current and prospective customers.

- Assist Customer Support/Engr with troubleshooting and best practices,

- Emergency Troubleshooting/Response.

- Assist Customer Support/Engr with troubleshooting and best practices,

- Communicates the needs of customers to internal stakeholders - Work alongside team to further design and create diagnostic and troubleshooting documentation.

- Responds to emergency field repairs with little notice and possibility of interstate travel

Requirements:
Possesses a basic understanding of electrical diagnostics and wire harnessing, along with experience in hardware and electrical system assembly and installation. Demonstrates strong mechanical troubleshooting and problem-solving abilities, including the use of structured problem-solving techniques and the ability to follow written diagnostic protocols accurately. Skilled in communicating with customers to assess and resolve their needs while maintaining a detail-oriented approach to reporting and note-taking.

A self-starter with the ability to work independently, manage projects effectively, and coordinate tasks for both personal responsibilities and team members.