Digital Technology Manager

COMPANY OVERVIEW:
Dover’s Vehicle Service Group (VSG) is the global leader in vehicle service equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (Warn Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.

SUMMARY:

The Digital Technology Manager is a strong business analyst, trusted business advisor, and Information Technology leader accountable for guidance, planning, execution, and support to ensure IT solutions are efficiently delivered and meet defined business requirements, while concurrently promoting the IT vision, values, services, and capabilities. The incumbent must communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using effective interpersonal and diplomacy skills.

Working across organizational boundaries, the Digital Technology Manager implements technology solutions, supports business processes, and partners with Managed Service Providers, Integrators, IT Business Partners, and others to deliver technology solutions, as well as supporting operational internal systems and solution needs to achieve business goals. The Digital Technology Manager effectively influences business leadership and management decisions and drives ownership and acceptance of changes to the business.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Leads a team to define and implement needed solutions within ERP, CRM, MES, and other Enterprise Business System domains to optimize and enhance core business capabilities

Manage team for daily site/region operational support and minimize operational costs through utilizing standard IT capabilities and business processes

Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with business strategies and deliver successfully

Collaborate with IT leadership to develop multi-year Business Solutions roadmaps working collaboratively with cross-functional VSG business and IT teams, including IT architects, all aligned to business strategy

Act as a Project Manager by overseeing the prioritization of IT projects with business teams, securing business and IT resources to drive and implement projects on time, within budget (Cap Ex and OpEx), and with high quality for IT related solution implementations

Maintains oversight relationships with Service Delivery partners, performs routine analysis and reconciliation, acts as escalation point to ensure services meet customer operational requirements, support VSG’s short-term and long-term business goals/strategy, and aligns with IT capabilities

Responsible for Sarbanes-Oxley and other applicable compliance requirements in various enterprise systems. Responsible for ensuring the operating effectiveness of internal controls, including monitoring processes and practices necessary for legal and ethical compliance. Maintains and updates company policies and procedures related to digital technology

Supports and maintains the IT DR/BC Strategy for VSG through scheduled testing of systems and processes

Enthusiastic adoption and consistent demonstration of VSG’s Core Values:
Never Compromise Trust;
Honesty;
Partner with Customers;
Commitment;
Teamwork;
Personal Development; and Lead by Example Develops, and then demonstrates, in-depth knowledge of VSG and corporate IT goals and objectives,…