Manager, Parts Aftermarket Sales

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands:
Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

Responsible for assisting in the development and execution of the After Market Parts & Service business strategy in the Americas. Driving and improving revenue sales and profitability while also working to improve customer satisfaction,, service times for installed equipment, and total revenues from parts and service offering. Lead specialized sales and service teams and closely partner with training, marketing, engineering, operations, and service partners to ensure on time delivery of VSG’s service and parts offering.

Dover’s Vehicle Service Group is the global leader in designing and manufacturing vehicle service, collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.

• Develop and execute Parts and Service strategy for the Americas.
• Develop annual sales plans by channel and top accounts to drive growth and exceed targets.
• Assist in the development of sales forecasts through analysis and interpretation of general economics, industry, marketing and sales data, statistics, additional sales.
• Ensure service coverage and market leading response times, supporting all customers.
• Provide national accounts service through a managed offering, partner oversite, and reporting that ensures full accountability.
• Travel with field personnel, when needed, including Regional Managers, Sales Representatives, Distributors, etc., to train, promote company, distributor relationships, new sales marketing programs, and new products, etc.

• Expands market share
• Minimizes customer downtime
• Improves service network capabilities
• Establishes Rotary Solutions as the clear choice

• Good understanding of aftermarket service and parts for critical equipment.
• At least 3-5 years of experience selling related equipment in the Americas.
• Ability execute strategy and Course correct as needed
• Self‑motivated work ethic with a strong sense of urgency.
• Excellent verbal and written communication skills.
• Strong analytical skills with BI, reporting and developing databases
• Ability to build positive relationships at all levels of the organization.
• Strong business acumen; strategic and analytic thinker.
• Ability and willingness to travel.

Creates value for customers addressing known and unknown needs. Ability to identify and address concerns and work to provide a solution. Knows and understands all aspects of the global market, including: economics (regulatory issues, corporate compliance, etc.), products and services, channels, the customers and their end-markets.

Has understanding of global industry or market; creates breakthrough strategies that alter the competitive dynamics in a market, and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.

Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values.

Uses instinct as well as data to accurately assess business situations and industry trends; makes timely, appropriate decisions and implements appropriate plans while living the Dover Values.