Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair process.

• Customer Service Skills
• Knowledge Of Multiple Estimating Systems
• CCC One
• Mitchell & Audatex
• Organization And Multi-Tasking Skills

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• In-Process QC
• Post-Scanning

• Good Time Management
• Ability To Adapt Easily To Fast-Paced Environment

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Safety
• Disbursement Paperwork
• Carrier-Specific Requirements