Registered Client Service Associate

Position Summary

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s)/Private Wealth Advisor(s)/teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client‑first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money‑movement transactions at the request of the client and/or FA/PWA/team
• Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
• Entering profile information or pre‑filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
• Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assisting FAs / PWAs / teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs / PWAs / teams as needed)
• Managing the calendar, including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in‑office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

• Education:
  
  High School Diploma/Equivalency (College degree preferred)
• Experience:
  
  Two or more years of industry experience preferred
• Licensing:
  Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance and managed accounts
• Detail‑oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time‑management skills
• Team player with ability to collaborate with others
• Ability to work in a fast‑paced, evolving environment
• Adaptability and ability to multitask
• Goal‑oriented, self‑motivated and results‑driven

Reports To:

Business Service Officer

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed and advanced based on their skills and talents. For more information, visit