Facility Performance Engineer

Company Overview

Upchurch is a rapidly growing
, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States.
Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions
, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—
helping clients maximize building performance, energy efficiency, and equipment lifespan
.

The Facility Performance Engineer is responsible for the operational, financial, and customer performance of assigned long-term facility service agreements. This position serves as the primary point of accountability for maintaining reliable and efficient customer facilities while ensuring each agreement achieves its financial and profitability objectives.

The role combines technical project management, facility operations, contract administration, customer relationship management, financial oversight, and data analytics. The Facility Performance Engineer coordinates HVAC, mechanical, electrical, plumbing, building automation, maintenance, repair, and capital replacement activities across multiple customer locations.

This position regularly coordinates technicians, contractors, vendors, engineers, and internal operational teams.

Contract and Financial Management

• Manage the day-to-day performance of assigned facility service agreements.
• Develop and maintain project budgets, cost forecasts, cash-flow projections, and profitability reports.
• Monitor labor, material, subcontractor, repair, and replacement expenses.
• Identify emerging financial risks and implement corrective actions.
• Evaluate repair-versus-replacement decisions based on lifecycle cost, reliability, efficiency, and contract impact.
• Manage invoicing, purchase orders, proposals, cost allocation, and supporting financial documentation.
• Ensure assigned agreements meet established profitability expectations.

Facility Operations

• Coordinate responses to HVAC, mechanical, electrical, plumbing, controls, and other facility issues.
• Review customer requests, analytics alerts, alarms, service records, and equipment history to determine the appropriate response.
• Develop scopes of work and coordinate internal technicians, contractors, vendors, engineers, and controls personnel.
• Track issues from initial identification through investigation, corrective action, and verification.
• Confirm completed work resolves the underlying problem.
• Identify recurring failures and develop long-term corrective action plans.
• Support emergency and after-hours response coordination when necessary.

Analytics and Performance

• Review facility analytics, equipment trends, utility information, alarms, work orders, and service history.
• Identify equipment failures, operational inefficiencies, control problems, maintenance needs, and financial risks.
• Prioritize issues based on customer impact, operational risk, energy use, cost exposure, and likelihood of failure.
• Identify opportunities to improve equipment scheduling, setpoints, sequencing, controls, and energy performance.
• Work with internal teams to improve analytical rules, alerts, reports, and operational tools.

Customer Management

• Serve as the primary day-to-day contact for assigned customers.
• Respond promptly to customer questions, concerns, and facility issues.
• Conduct regular customer meetings and site visits.
• Prepare and present customer-facing reports covering facility performance, completed work, open issues, planned activities, and recommendations.
• Communicate technical and financial information clearly to technical and nontechnical audiences.
• Manage customer expectations while maintaining clear contract boundaries.
• Identify additional opportunities to improve customer operations and create value.

Capital Planning and Project Delivery

• Develop and maintain short- and long-term equipment replacement plans.
• Coordinate HVAC and infrastructure replacement projects from planning through completion.
• Develop project scopes, budgets,…