Relationship Banker - PT - HWY

Thank you for your interest in a career ions is dedicated to safeguarding and protecting private and personally identifiable information submitted by candidates. Information provided will be collected and reviewed by associates to evaluate qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Data will be stored in accordance with regulatory requirements and Regions’ retention practices.

You may review or update your information by visiting the careers section of the system.

The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, contributing to the financial wellness of customers. The role focuses on creating meaningful personal connections while processing transactions, identifying customer needs, and assisting in resolving end-to-end customer service inquiries. This position is suited for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth, development, and upward mobility.

Regions s mission is to make life better for customers and communities. The candidate should be ambitious and adaptable with a desire to educate customers on banking options (when, where, and how they want to bank). Strong communication skills and the ability to provide personalized customer service are essential.

• Provides a consistent optimal customer experience on the cash line and handles transactional needs (deposits, withdrawals, payments, and other teller transactions).
• Responds to customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN resets, checks, and basic problem resolution).
• Develops relationships with customers and stays informed about their relationship with the bank.
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refer customers to internal experts for more complex financial goals and needs.
• Follows bank processes and procedures and adheres to applicable laws and regulations; reports operational risks as needed.
• Helps achieve branch targets by identifying customer needs and guiding them to Regions solutions.
• May conduct outbound calls to educate customers on emerging technology and assist with financial needs.

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Part time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the job role. Pay will vary among associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and the level of the position.

Job Range Target:

Minimum: 35,640.99 USD

Median: 42,192.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based…