Resident Director

Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.

Come elevate your career with our company that has won the #1 "Best places to work by Modern Healthcare!"

Forefront Healthcare is searching for a Resident Experience Director for a large senior living community in Madison, MS.

If you are the type of person who has compassion for people and has a servant's heart, then this may be the perfect opportunity for you.

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Unlimited PTO, Holidays, Medical Insurance, Dental Insurance, 401(k), Employee Assistance Program, and much more!

In the role of Resident Experience Manager, you are empowered to work side by side with staff and residents discovering their strengths and desires to provide a purpose for each new day. Facilitating connections between culinary team members, residents, and guests, so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, a strong partnership is formed.

• Support the culinary team in creating a culture that is resident directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service and allows opportunities for being well-known and belonging in the community.
• Report directly to the Culinary Director.
• Speak often of residents to identify likes, and dislikes. Support service recovery plans when needed and train the staff on required learnings.
• Support educating all associates on creating an environment where partnership and cooperation create a safe healthy work environment.
• Suggest topics and lead learning circles focused on the resident’s experience.
• Involve residents in all resident experience decisions and ask residents for solutions to any issues the community encounters.
• Serve as the first point of contact for residents and guests.
• Support residents and guests with questions, concerns, and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.
• Support community operations to ensure the highest levels of resident experience and satisfaction.
• Support a monthly newsletter/calendar of events and activities.
• Adhere to the monthly budget and continually look for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.
• Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.
• Adhere to standards for dining room and special event services.
• Participate in local conference calls and company wide training.
• Integrate into the dining leadership team.
• Build relationships and market programs.
• Prepare meals in accordance with planned menus.
• Serve food in accordance with established portion control procedures.
• Prepare food in accordance with standard recipes and special requests.
• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Customer/Client Focus.
• Strong Leadership Skills.
• Teamwork Orientation.
• Thoroughness.
• Time Management.
• Critical Thinking.

This position must provide management for all aspects of the front of house operations and as needed for the back of house operations.

Requires repetitive wrist motion. This position requires lifting up to seventy-five pounds (75lbs).

The Resident Experience Manager stands and walks constantly throughout the working day, as well as reaches, stoops, bends, lifts, carries, and manipulates various food products, dietary supplies and equipment. The Resident Experience Manager must have an ability to work with chemicals and cleaning agents. Must be…