Manager, Operations

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location:

USA - Madison, 135 Industrial Dr N

Division:
Solutions

Job Posting

Title:

Manager, Operations

Time Type:
Full Time

The Warehouse Operations Manager oversees the day-to-day operational activities of warehouse operations, including staff scheduling, inventory control and productivity. This role is responsible for managing operational staff, implementing policies and procedures, and adherence to safety regulations. All key responsibilities are managed in coordination with the Warehouse Manager.

• In coordination with Warehouse Manager, schedule warehouse personnel to ensure adequate staffing for shipping, receiving, and other activities.
• Direct daily operations, including shipping, receiving, sanitation, maintenance, and inventory control.
• Be engaged with productivity reports and manage labor hours to meet budget requirements and achieve warehouse goals.
• Oversee warehouse scratch rates, out-of-stock issues, receiving errors, selection errors, and slotting of products.
• Maintain warehouse equipment through preventive maintenance and necessary repairs, ensuring safe and efficient operation.
• Coordinate with Warehouse Manager on maintaining warehouse safety programs in compliance with OSHA and other regulations.
• Ensure a clean and safe work environment for employees.
• Foster a collaborative work environment to drive team success.
• Work closely with other departments to ensure seamless operations and service delivery.
• Maintain effective communication via phone, email, and web conferencing to coordinate activities and initiatives.
• Coordinate with Warehouse Manager to develop relevant metrics to measure operational performance and identify areas for improvement.
• Use data-driven approaches to optimize processes and achieve operational goals.
• Perform other duties as assigned to support warehouse and organizational goals.

• Manage and lead warehouse personnel, including recruitment, training, performance management, and succession planning.
• Provide coaching and support to ensure employees are motivated and productive.
• Train new employees on warehouse systems and procedures.

• 5 years of experience in transportation and logistics management, with supervisory or managerial experience.

• Experience in the freight forwarding industry or related fields.
• Gateway and/or airline ground handling experience is advantageous.

• Lead Yourself:
  Display strong analytical and problem-solving skills with a focus on operational excellence.
• Lead Your Team:
  Demonstrate leadership and team-building abilities to manage and motivate staff.
• Lead Your Business:
  Deep knowledge of logistics processes, regulations, and industry best practices.
• Strong knowledge of warehouse operations and business processes.
• Results-driven with excellent decision-making and problem-solving abilities.
• Exceptional communication skills (written, verbal, and presentation).
• Organized and able to work effectively in a diverse environment.
• Knowledge of TSA and Customs &…