Patient Order Management Specialist- Cell Logistics; Hybrid- Seattle, WA​/Madison, NJ

Patient Order Management Specialist
- Cell Logistics (Hybrid
- Seattle, WA/ Madison, NJ)

We are seeking a Patient Order Management Specialist
- Cell Logistics for a global pharmaceutical client. You will be a key individual contributor responsible for supporting end to end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to ensure a seamless patient treatment and delivery experience.

The role contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best in class customer experience for treatment centers worldwide.

This is a 40-hour per-week, 12-month contract (extensions possible), 60% On Site (Tues, Weds, Thurs) either in Seattle, WA or Madison, NJ. This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

• Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.
• Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.
• Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.
• Provide timely issue resolution and escalation support for order, scheduling, and master data-related operational challenges.
• Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.
• Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.
• Collaborate routinely with regional SCLT teams (Nor Am, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.
• Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.
• Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.
• Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.
• Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.
• Participate in cross-functional projects, working groups, and operational meetings as assigned.
• Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to support team capability building.
• Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.

• 2+ years of experience in the pharmaceutical/biotech industry in GMP and/or GxP regulated environments, with an understanding of compliance, documentation, and audit requirements.
• Proven understanding of ERP system integrations, including how upstream and downstream systems exchange data and the impact to business processes.
• Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).
• Hands‑on involvement in system changes impacting master data (e.g., UAT cycles, data migrations, SOP updates, governance processes).
• Strong background in order management, planning/scheduling, or master data management.
• Demonstrated experience improving or maintaining data accuracy (e.g., 98% accuracy, reduction in errors/exceptions, turnaround time SLAs).
• Advanced proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word), including data analysis, reporting, and professional communication.
• Cell Therapy or patient‑specific therapy experience preferred.
• Bachelor's degree.

Please submit your resume to our network at  (please apply to the Patient Order Management Specialist
- Cell Logistics (Hybrid
- Seattle, WA/ Madison, NJ) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal‑opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $40/hr.

- $41.63/hr.