Member Services Rep

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Part Time Service Wrk Family Center, Madison, NJ, US

4 days ago Requisition

$17.00 To $18.00 Hourly

The Member Services Representative will report to the Associate Member Services Director. This position is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers member questions and performs various clerical duties.

• Greet and check-in all members and guests in a friendly and professional manner.
• Provide excellent customer service to members, program participants, and guests in person and on the phone.
• Builds relationships with members, staff, volunteers, donors, and community leaders.
• Promote member engagement through knowledge of programs, events, and membership benefits.
• Respond appropriately and promptly to member suggestions or concerns.
• Be knowledgeable about all YMCA policies.
• Be informed about the importance of volunteers and opportunities.
• Encourage participation in facility and program orientations.

• Conduct daily front desk operations as directed while following all YMCA policies.
• Provide facility tours, process membership accounts, answer questions related to membership, programs, events, etc.
• Executes registration process and transactions for YMCA programs accurately.
• Provide accurate information on organization’s services and programs.
• Receipt and balance all payments during scheduled shift. Responsible for personal base in assigned cash bag.
• Handle any member issues, first-aid, or building emergencies and inform supervisor of unusual situations or unresolved issues.
• Document incidents and forward incident forms to Human Resources Director and appropriate department directors.
• Review daily events and facility schedule; assist with daily event set-up as needed.
• Maintain cleanliness and organization of the Welcome Center desk and lobby areas.
• Complete all Member Services duties and other duties as assigned.
• Be alert to safety factors and potential hazards, correcting them when possible; report any safety or hazard issues to appropriate director and maintenance.
• Supports all building staff in emergency.

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical…