Patient Care Coordinator

Overview

Job Post Summary

Date Posted: January 14, 2026

Pay: $70,000 – $75,000 per year

Position: Patient Liaison – Clinical Experience & Operations

Company: Madison Medical

Location: Madison, NJ

Job Type: Full-Time, In-Person

About Madison Medical

Madison Medical is a physician-led, multidisciplinary practice delivering world-class, out-of-network care. Our model integrates advanced sports medicine, medical wellness, rehabilitation, and concierge-level service to produce exceptional clinical outcomes and an elevated patient experience.

We operate at the intersection of clinical excellence, operational precision, and modern systems
. Every patient interaction reflects our commitment to professionalism, discretion, and thoughtful care coordination.

We are building a forward-thinking healthcare organization where technology, systems, and accountability support not replace great people.

We are seeking a highly capable Patient Liaison to serve as a key connector between patients, providers, and internal teams. This role is foundational to patient experience, operational flow, and practice growth.

The position begins with front-facing patient operations and is intentionally designed to evolve into a broader liaison role with expanded responsibility across departments. Growth in this role is performance-based, not tenure-based.

This role is ideal for someone who:

• Thrives in fast-paced, high-accountability environments
• Takes ownership instead of taking things personally
• Adapts quickly as systems, workflows, and expectations evolve

This is not a passive or purely customer-service role.

This role requires strict schedule reliability and rotating weekend availability. The schedule is fixed and non-negotiable:

• Monday: 8:30 AM – 5:00 PM
• Tuesday: 7:00 AM – 3:30 PM
• Wednesday: 8:30 AM – 5:00 PM
• Thursday: 7:00 AM – 6:00 PM (split shifts)
• Friday: 7:30 AM – 1:30 PM
• Saturday: 8:30 AM – 1:00 PM (rotating)

Consistent attendance and punctuality are critical to success in this role.

At Madison Medical:

• Systems matter more than opinions
• Clarity beats chaos
• Technology is a daily tool not a disruption
• Feedback is direct, professional, and timely
• Change is constant and supported

You are expected to use our tools and workflows, not work around them.

• Serve as the primary point of contact for new, returning, and active patients
• Manage patient scheduling and provider calendars with efficiency and clinical awareness
• Oversee front desk operations including check-in, check-out, and intake
• Coordinate patient onboarding, mapping, and follow-up across multidisciplinary care plans
• Educate patients on insurance benefits, out-of-network coverage, and financial expectations
• Coordinate internal and external referrals with accurate documentation
• Maintain compliant documentation in CureMD
• Serve as a central communication hub using Outlook, Microsoft Teams, and Ring Central
• Utilize internal systems (SharePoint, reporting tools) to track patient progress
• Partner with clinical, administrative, and billing teams to optimize patient flow
• Maintain discretion and professionalism with sensitive information
• Remain calm, solution-oriented, and composed in high-volume situations

All team members are expected to:

• Follow documented workflows and systems
• Use technology tools as designed
• Adapt as processes evolve
• Receive feedback professionally and apply it quickly
• Communicate clearly and without defensiveness
• Take ownership of outcomes not just tasks

• Value structure, accountability, and clarity
• Adapt quickly to new systems and expectations
• Stay solution-focused under pressure
• Communicate professionally, without ego
• Take pride in supporting high-performing teams

• Struggle with punctuality or schedule consistency
• Resist structured workflows or feedback
• Prefer informal or inconsistent environments
• Avoid accountability when things get busy
• Expect roles to remain static

• Minimum 5 years in patient-facing roles within hospitals, high-end private practices, out of network multidisciplinary practice.
• Strong…