IT Support Specialist

At Saiber, we believe our greatest asset is our people. For more than 70 years, we have fostered a collegial and respectful workplace where collaboration, professionalism, and superior client service are paramount. From our Executive Committee to our support staff, we value mutual respect, teamwork, and excellence.

We are seeking a hands‑on IT Support Specialist to join our small IT team at a mid‑sized law firm in Madison, NJ. This role provides high‑quality, firm‑wide professional support and covers a wide range of responsibilities from end‑user support to network and cloud troubleshooting. The ideal candidate is comfortable working independently, taking ownership of issues, and supporting a professional services environment with discretion.

Experience with Microsoft 365, Azure AD, Intune, and Net Documents is strongly preferred. This position is hybrid with 4 days in the office and 1 remote and will report to the Director of IT. Availability for occasional after‑hours coverage, as business needs require, is expected.

• Provide responsive, professional support to end users via phone, email, and in‑person.
• Troubleshoot and resolve hardware, software, and cloud application issues.
• Manage Microsoft 365, including email, Teams, One Drive, and SharePoint.
• Administer Azure Active Directory accounts and permissions.
• Support Net Documents, Mimecast, Litera, and other SaaS applications.
• Reimage and configure devices using Microsoft Intune.
• Diagnose network connectivity issues, including IP addressing, DNS, and DHCP troubleshooting.
• Assist with office technology, including AV equipment and phone systems.
• Document IT procedures, configurations, and incident resolutions.
• Occasional after‑hours support may be required to address urgent issues.

• 3–6 years of IT support experience, preferably in a law firm or professional services environment.
• Bachelor’s degree or higher in Information Technology
• Strong troubleshooting skills for end‑user devices, applications, and network connectivity.
• Experience with Microsoft 365, Azure AD, and Intune.
• Knowledge of TCP/IP, DNS, DHCP, and basic networking concepts.
• Excellent communication and customer service skills with a professional demeanor.

• Experience with Net Documents, Mimecast, SharePoint, or Litera products.
• Familiarity with legal IT environments or SaaS‑heavy firms.
• Relevant Microsoft or CompTIA certifications (such as M365, Azure, Network+, or Security+).

Pay: $80,000-$100,000

Please apply directly to:

Saiber is committed to maintaining a diverse and inclusive workplace that values the contributions of individuals from all backgrounds and perspectives. We provide equal employment opportunities and prohibit discrimination or harassment of any kind in accordance with federal, state, and local laws.

To learn more about us and our core values, visit