Assistant Branch Manager

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Full Time 8810 All Emp Madison, NJ, US

2 days ago Requisition

Salary Range: $70,000.00 To $75,000.00 Annually

In order to continually provide our members with the highest level of service, Affinity FCU is seeking an experienced, results oriented and service focused Assistant Branch Manager to join our team of professionals at our branch location in Madison, NJ.

Assistant Branch Managers are leaders who build and maintain positive relationships and are committed to excellence through attention to detail and accuracy. They respect differences within their teams and promote a collaborative team atmosphere while delivering superior sales and service to our members. The Assistant Branch Manager will work closely with the Branch Manager to help mentor and coach team members to promote individual growth.

The Assistant Branch Manager is versatile, highly proficient and able to perform in multiple roles and capacities as business needs warrant. Provides expert knowledge, quality, and expedited service to all members and representatives handling more of the complex issues that arise. Works collaboratively with managers and assists with coaching & mentoring by providing training, support and guidance to their designated team.

The starting pay range for a new hire in this role is $70-$75k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Motivate employees and create a team atmosphere.
• Acts as the “in charge” person in the absence of Branch Manager including closing and opening the of the Branch.
• Handle supervisory level interactions which include difficult/irate members and extremely complex issues independently.
• Identify and make recommendations to improve operational efficiency that enhance the member experience.
• Demonstrate continuous effort to improve operations by working cooperatively and jointly with other departments to provide quality and seamless member experience.
• Will lead by example in all aspects of sales and member experience.
• Perform with consistent accuracy, thoroughness and effectiveness.
• Meet branch and individual sales goals.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Assist members with inquiries and solve problems in a professional and courteous manner answering member requests within 24 hours.
• Attend ongoing training and seminars as appropriate.
• Ability to collaborate and work as a team.
• Able to assist members with all aspects of new account processing including savings, lending, and transactional accounts.
• Expected to conduct in depth needs assessments at an expert level to uncover member needs and recommend appropriate products and services to enhance their financial well-being that meet the standards of the credit union’s guiding principles.
• Follows-up with members to ensure satisfaction with products and services and to inquire about status of future member needs by following the onboarding process.
• Identify the development needs of staff members in partnership with the Branch Manager; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
• Recommends, processes, and finalizes consumer loan applications along with ancillary products and services.
• Able to utilize 1
  
  Source at a high level, understands 1
  
  Source expectations and is able to coach and track individual employee’s progress.
• Is expected…