Automotive Portfolio Manager - Madison

About Madison Honda

At Madison Honda, we provide a positive and professional working environment with opportunities for career growth and comprehensive employee benefits. Join our team and experience the best that a career in the automotive industry has to offer.

• Salary: Competitive, based on experience
• Job Type: Full Time
• Location: Madison, NJ (in-person)

We are seeking a full-time Automotive Portfolio Manager to manage our end‑of‑contract, equity, lease maturity, and over‑mileage client base. You will collaborate closely with the service department and sales team to identify customer needs and generate sales opportunities through phone campaigns and customer consultations.

• Perform outbound campaign calls to lease and contract maturity customers, meeting monthly sales objectives.
• Follow up with customers via phone and email to ensure satisfaction and promote repeat business.
• Coordinate with the service department to conduct needs assessments and benefit analyses for customers considering vehicle trade‑ins.
• Manage lease portfolio, including contract ending, over mileage, equity, and warranty expiration lists using CRM tools.
• Schedule appointments and confirm customer meetings with Senior Sales Managers.
• Handle marketing communications such as thank you emails, postal mail, and other outreach campaigns.
• Collaborate with BDC, service, and sales departments to track leads and sales opportunities.
• Maintain accurate reporting on lease, retail, loan lead, and vehicle exchange portfolios.
• Identify and implement new methods for generating incremental sales and marketing opportunities.

The Portfolio Manager will have a dedicated workstation but must be mobile when necessary to facilitate communication across departments. We foster a fast‑paced, team‑oriented atmosphere that values organization, process, and professionalism.

• Medical insurance
• 401(k) retirement plan
• Employee discounts on vehicle purchases, parts, and services
• Paid time off
• Comprehensive employee recognition programs
• Ongoing training and professional development through manufacturer programs
• Opportunities for career advancement within the organization

Madison Honda is an Equal Opportunity Employer and a drug‑free workplace. We reserve the right to amend duties as necessary to meet business needs.

• Substantial automotive sales experience.
• Strong communication skills to effectively engage with customers, client advisors, and sales managers.
• Ability to work deals and manage various lead‑producing vendors.
• Proven self‑starter with an entrepreneurial mindset and passion for organization and process.
• Experience managing lease and retail portfolios, including lease‑end inspections and reporting.
• Ability to perform outbound sales and marketing calls and manage customer follow‑ups.
• Skilled in coordinating with multiple departments, including BDC, service, and sales teams.
• Capable of tracking and analyzing lead generation efforts to manage sales opportunities effectively.
• Must be mobile within the workplace to maintain communication with various departments.

• Tremendous product & inventory
• Ongoing company‑wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.