Supervisor - Hilltop Bicycles - Madison, NJ

Job Summary

The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride‑focused experiences. Overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.

• Deliver world class rider‑service that ensures ongoing sales and high levels of rider satisfaction.
• Meet and make a connection with riders, ask questions, and listen to riders' needs, then give options and advice on meeting those needs.
• Inspire the rider to buy, celebrate the purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
• Deliver transformative, inclusive, ride‑focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way.
• Assist in ensuring that visual merchandising standards are met and maintained, restock as needed, and keep product presentation areas clean and organized.
• Set and maintain general cleanliness standards at store opening, throughout the day, and reset at close of business, including light janitorial duty.
• Use company literature/resources and available training to stay current on product features.
• Maintain regular, dependable attendance and punctuality.
• Conduct opening and closing responsibilities when the manager is absent.

• Passion for cycling and the Specialized brand.
• Bike shop experience preferred.
• A current or former retail employee with 1+ years of experience preferred.
• Excellent communication skills with the ability to effectively interact with riders and team members.
• Ability to work as the business dictates, which includes weekends.
• Ability to stand for extensive periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

• Competitive health care (Medical PPO or HDHP).
• Dental.
• Vision.
• Health Savings Account (HSA).
• Short and Long Term Disability.
• Company sponsored life insurance.
• Optional Term Life Insurance.
• Optional Critical Illness insurance.
• Optional Critical Accident insurance.
• Competitive vacation package.
• 401(k) with match.
• 8 weeks paid parental leave.
• Paid company holidays.
• Employee discounts on all products.
• Deep partner retail discounts.
• Fitness & Events Reimbursement.
• Uniform Allowance.
• Employee Assistance Program.
• Commuter Benefits (if applicable in state).
• For eligible employees.