Member Service Representative; Relationship Builder

Member Service Representative (Relationship Builder) Full-Time | Madison, South Dakota

We're not looking for bankers. We're Looking for People Who Care About People. At East River Federal Credit Union, we believe money is about more than dollars and cents. It's about a young couple buying their first home. A family paying off debt. A small business chasing a dream. A retiree enjoying peace of mind. Every day, we have the opportunity to help our members build success stories — and that's something we're incredibly proud of.

If you're passionate about helping people, love building relationships, and want more than "just another job," we'd love to meet you.

Yes, you'll process transactions.
Yes, you'll open accounts.
But more importantly...

You’ll be someone our members trust. You’ll celebrate life's milestones with them. You’ll help them navigate financial challenges. You’ll introduce products and services that genuinely improve their lives. You’ll become part of a team that believes every conversation is an opportunity to make someone's day — and maybe even change their future.

You might be the perfect fit if you...

• Love talking with people. Naturally build relationships. Enjoy helping others solve problems. Have customer service or sales experience. Want a career — not just your next job.
• Credit union or banking experience is wonderful — but it isn't required.
• If you've built relationships in retail, hospitality, healthcare, or another customer-focused environment, we'd love to talk with you. (We can teach the financial side. We can't teach a genuine passion for helping people.)

You’ll help members every day by:

• Building meaningful relationships
• Opening new accounts
• Assisting with loans and financial solutions
• Helping members with digital banking and account services
• Processing transactions accurately and efficiently
• Identifying opportunities to improve members' financial well-being
• Delivering the exceptional service East River FCU is known for
• Most importantly... You'll help people build success stories.

If This Sounds Like You...

If you're looking for a career where you can make a meaningful impact every day — not just process transactions — we’d love to hear from you.
Come help us continue Building Success Stories.

• We're small enough that every employee matters.
• We're community-focused enough that every member matters.
• We're mission-driven enough that every conversation matters.
• When you join East River FCU, you become part of a close-knit team committed to helping our members make sound financial decisions while creating stronger families, businesses, and communities.
• Around here, you'll know our members by name—not account number. And they'll know you.
• 100% employer-paid employee health insurance
• Up to a 6% 401(k) match
• Three weeks of Paid Time Off during your first year
• Paid holidays
• Professional development and career growth opportunities
• A supportive team that genuinely enjoys working together
• The opportunity to make a real difference in the lives of our members and community
• Salary is competitive and based on experience