Administrative Associate Iii - Human Services Job Madison area,Wisconsin USA,Administrative/Clerical

Position: ADMINISTRATIVE ASSOCIATE III - HUMAN SERVICES

ADMINISTRATIVE ASSOCIATE III - HUMAN SERVICES

Admin Assoc II - HS LTS

POSITION TITLE

Administrative Associate III

LOCATION

Human Services Oshkosh – Long Term Support Office

HIRING RANGE

$20.21 - $22.46/Hr.

STATUS

HOURS PER WEEK

37.5

WORK HOURS

8am – 4:30pm

DEPARTMENT

Human Services – Long Term Support

PAY BASIS

Hourly

PURPOSE AND SUMMARY

To provide the public, especially adults who are elderly or have a disability, with access to information and assistance to a wide range of community resources. The Aging and Disability Resource Center (ADRC) is a fast‑paced environment, providing a comprehensive, common access point for people in need of long‑term care information and supports.

ESSENTIAL FUNCTIONS

Provides in person and phone assistance to external customers. Refers callers to other resources when appropriate. Contacts ADRC Specialists regarding calls and documents calls.

Processes referrals, disenrollments and transfers for Family Care, IRIS and Long‑Term Support (LTS) programs. This includes office support functions for a variety of computer operations which included filling in forms and data entry into multiple client tracking systems and in the creation of service intakes, file maintenance and report formatting.

Acts as area receptionist. Helps connect referrals to the appropriate resources or a person who can assist them. Cancels appointments for staff when they are ill or in an emergency situation. Checks and documents phone messages of staff as needed. Processes and distributes client incoming and outgoing correspondence and authorization forms, which includes scanning confidential material and legal documents in client files, faxing, and mailing.

Provides in person and phone assistance to external customers.

ADDITIONAL ESSENTIAL DUTIES

Maintains and updates Resource Directory, via online database, spreadsheet and the printed version.

Handles incoming emails by corresponding with the public and sending referrals to supervisor.

Processes Annual Protective Placement Reviews, including communication with the Probate office to petition the court for continuation of the Protective Placement, entering customer information into the internal database, and correspondence with the guardians.

Collects all team expense vouchers and delivers them to the appropriate financial staff within the designated time frame.

Provides assistance when staff are out of the office, in emergencies, or as assigned.

Types all correspondence accurately and efficiently, and completes it in a timely fashion within established guidelines.

Assists as directed to provide an elevated level of support to professional staff and customers.

Performs Notary Public duties.

Provides back‑up coverage for designated support staff in their absence.

Addresses and resolves conflict and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.

Ability to effectively communicate with and interview consumers on the phone or in person.

Performs other related duties as may be assigned.

WORK RELATIONSHIPS

Reports to Program Supervisor.

Works regularly with Winnebago County Human Services employees, ADRC and LTS supervisors and staff, service providers, and other community agencies.

REQUIRED EDUCATION, EXPERIENCE, TRAINING, AND CERTIFICATION

High School diploma.
A minimum of 2 years of work experience in administrative functions which include public contact; or
An associate’s degree in a related clerical field in combination with some experience and working knowledge of office procedures, which provides the required knowledge, skills and abilities for the position.

KNOWLEDGE,

SKILLS AND ABILITIES

Strong working knowledge of county and community resources to provide up to date information for those seeking help.

Possess thorough knowledge of the mission, operations, referral and confidentiality policies of the ADRC and Children’s Waivers general knowledge of the LTS populations.

Thorough knowledge of business English, spelling, punctuation and sentence structures, including office, legal, and other technical terminologies.

Possesses good working knowledge of a number or…