Receptionist, Administrative​/Clerical

32 Hours a week. Every 3rd Weekend Required | Complete Care at Maple Grove | Madison, WI

At Complete Care at Maple Grove, we believe exceptional care begins the moment someone walks through our doors. As our Receptionist, you'll be the welcoming face and voice of our community, helping create a warm, professional, and supportive experience for residents, families, visitors, and staff.

If you're organized, personable, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

• Supportive and collaborative work environment
• Opportunity for full-time or part-time schedules
• A workplace where your contributions are valued every day
• Career growth within a respected healthcare organization
• The opportunity to make a meaningful difference in the lives of residents and their families

As the Receptionist, you'll serve as the central point of communication for the facility while ensuring a positive experience for everyone who enters.

Your responsibilities include

• Welcome residents, families, visitors, vendors, and staff with professionalism and warmth
• Answer and direct incoming phone calls while providing accurate information and taking messages
• Assist visitors and employees with questions and requests
• Perform general administrative duties, including data entry, filing, and word processing
• Receive and distribute mail, deliveries, and packages
• Monitor visitor access and maintain front desk security procedures
• Maintain office and reception supply inventory and place orders as needed
• Report resident concerns promptly to the Administrator
• Ensure the reception area remains organized, welcoming, and professional
• Support the administrative team with additional projects and duties as assigned

The ideal candidate is dependable, customer-focused, and enjoys helping others.

• High school diploma or equivalent
• Previous receptionist, administrative, or customer service experience preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Ability to remain calm, resourceful, and courteous in a busy healthcare environment
• Physical Requirements
• Ability to move throughout the facility during the workday
• Ability to communicate clearly in English, both verbally and in writing
• Ability to lift, push, or carry up to 25 pounds and move supplies as needed
• Ability to respond appropriately during emergency situations
• Ability to work independently while maintaining professionalism and confidentiality

Complete Care at Maple Grove is proud to be an Equal Opportunity Employer.

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