Administrative & Customer Support Coordinator

Administrative & Customer Support Coordinator

Certco, Inc. | Madison, WI

Are you looking for an opportunity to get your foot in the door with Certco or take the next step in your career? The Administrative & Customer Support Coordinator (ACSC) is an exciting opportunity to join a growing team in a role that offers visibility, variety, responsibility, and purpose.

This position is part of a two-person team working closely with our Administrative & Customer Support Lead (ACSL). Together, this team provides important support to Certco leadership, helps coordinate internal operations, supports company events, and plays a key role in delivering an excellent experience to our Certco Members.

For current Certco employees, this is a great opportunity to step into a new role, expand your knowledge of the company, work directly with leadership, and develop skills that can open the door to future career opportunities.

Administrative & Leadership Support

• Partner with the Administrative & Customer Support Lead as a primary liaison to the receptionist desk and provide support to the Director Team
• Handle projects and tasks assigned by the Director Team
• Assist with board meetings and preparation of shareholder materials
• Support retailer-facing events, including retailer summits, forums, and other company events
• Help coordinate key company events, including Food Shows, and maintain relationships with event partners and hotels
• Assist with tracking, organizing, and verifying documents to support regulatory and procedural compliance
• Manage and update Standard Operating Procedures (SOPs)
• Maintain confidentiality of information related to executives, board members, and shareholders
• Process select vendor invoices
• Assist with company events, retirement celebrations, and special occasions

Customer & Member Support

• Help enhance the Certco Member experience by building relationships with our Members
• Support, document, and report on Certco Special Ad Offers and pre-ordered product adjustments
• Assist with transportation and warehouse questions and concerns
• Take ownership of Member calls and follow through to ensure the expected Certco response is achieved
• Work with internal departments to help resolve customer questions and concerns

Front Desk & Office Support

• Answer phones and accurately direct calls to the appropriate person
• Manage door access and provide a welcoming, professional experience for visitors
• Coordinate daily front desk activities and help ensure appropriate front desk coverage
• Sort, prepare, file, and distribute internal and truck mail
• Coordinate mailing of invoices and organizational documents
• Monitor supplies for upstairs breakrooms and bathrooms and help maintain a clean and welcoming environment
• Maintain Emergency Procedures and Attendance listings
• Assist with lunch orders, setup, and cleanup for company events
• Place and coordinate orders for special occasions, including births, deaths, hospital stays, and grand openings
• Perform other duties as assigned by management

We are looking for someone who is friendly, highly organized, detail-oriented, adaptable, and proactive.

The ideal candidate will have:

• Previous experience as an Executive Assistant, Receptionist, Administrative Coordinator, or in a similar role preferred
• Professional demeanor and the ability to handle confidential information with discretion
• Excellent communication, proofreading, and organizational skills
• Strong attention to detail
• Ability to manage multiple priorities and adapt to changing needs
• A proactive, problem-solving mindset
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability and willingness to learn Certco's internal systems and processes
• A strong teamwork mentality and willingness to pitch in wherever needed

This is a high-visibility position with a purpose. You will work closely with Certco leadership while also interacting with employees, Certco Members, vendors, retailers, and visitors. No two days will necessarily look the same, and you will have the opportunity to learn how many different…