Customer Service Representative

• Draft basic communications and reports and maintain varied records for administrative support
• Troubleshoot and resolve issues in a timely and professional manner
• Provide customer service to internal and external customers
• Answer questions for libraries, subscription agents, scholarly societies, and other audiences
• Audit or reconcile purchase documents with payments
• Audit or process transactions and assign funding codes according to established rules and policies
• Answer general fiscal questions and provide information based on set materials and standards
• Manage current subscriptions and develop new business opportunities

• Demonstrated record of attention to detail and organizational skills
• Demonstrated ability to communicate effectively and work cooperatively with a wide variety of audiences
• Demonstrated record of effectively prioritizing multiple tasks and accomplishing all in an accurate and timely manner
• Bachelor's degree preferred
• Employment may require a criminal background check
• References may be required to answer questions regarding misconduct, including sexual violence and sexual harassment
• Cover letter and resume required for application

Demonstrates strong organizational skills and attention to detail while managing subscriptions and providing customer service. Effectively communicates with diverse audiences and prioritizes multiple tasks to ensure timely and accurate completion of administrative support functions.

• Attention To Detail
• Organizational Skills
• Effective Communication
• Customer Service
• Task Prioritization

• Report Drafting
• Issue Troubleshooting
• Transaction Auditing
• Document Reconciliation
• Funding Code Assignment

• Cooperative Work
• Professionalism

• Bachelor's Degree Preferred
• Criminal Background Check

• Customer Service
• Subscription Management
• Fiscal Questions
• Administrative Support