Patient Scheduling Coordinator

Responsibilities

• Facilitate and coordinate patient care through effective and timely scheduling
• Schedule complex appointments requiring coordination of multiple resources for surgical and non-surgical procedures
• Evaluate scheduling policies and procedures
• Take incoming phone calls from patients and their families regarding appointment scheduling
• Act as a liaison with leadership to determine scheduling resource needs
• Provide excellent phone-based customer service

• No minimum education required
• 1 year of previous experience working in an office or customer service environment required
• High school diploma or equivalent preferred
• Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or another related field preferred
• 1 year or more of electronic medical scheduling preferred
• Availability to work Monday through Friday between 8:00 AM and 4:30 PM, with hours varying based on operational needs

Demonstrates expertise in patient scheduling and coordination, ensuring effective communication and resource management. Proficient in providing exceptional customer service in a healthcare setting.

• Patient Scheduling
• Customer Service
• Electronic Medical Scheduling
• Appointment Coordination
• Office Experience

• Scheduling Policies
• Appointment Scheduling
• Resource Coordination
• Healthcare Administration

• Communication
• Interpersonal Skills
• Problem-Solving

• Healthcare
• Patient Care
• Office Environment