Blugold : Student Processing Specialist

Job Duties

Blugold Central is grounded in service excellence and student retention and is supportive of students’ educational goals and consistent with institutional policies and priorities. Blugold Central has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Registration & Records (Registrar), and Continuing Education.

Blugold Central is grounded in service excellence and student retention and is supportive of students’ educational goals and consistent with institutional policies and priorities. Blugold Central has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Registration & Records (Registrar), and Continuing Education.

Under supervision of the Assistant Director of Enrollment Management, the Student Processing Specialist is responsible for the day-to-day activities and ensuring a culture of service excellence in walk-in, phone, and virtual environments. The Student Processing Specialist will be broadly trained to assist all students with academic records, financial aid, enrollment, billing and payments, parking and registration-related transactions.

The Student Processing Specialist will work collaboratively with campus subject-matter experts, including but not limited to: financial aid counselors, academic representatives, dean of students’ staff, veteran’s coordinator, program managers, et al.

• Ensure all actions are aligned with the University vision, mission, goals, and strategic plans.
• Provide superior customer service.
• Provide students with information, answer questions, facilitate transactions, and provide satisfactory problem resolution in a timely manner in regards to registration, enrollment, financial aid, student academic records, student financial account information, parking, continuing education programming, and other student-support resources.
• Create written procedures as training occurs and update as needed.
• Assist students with information/transactions related to the following:

• Assist students with various questions regarding their accounts, including, but not limited to payments, holds, financial accounts, and refunds.
• Provide detailed information and resolve issues related to financial accounts, charges, payments, etc.
• Guide students, parents, and others through an on-line payment process.
• Process in-person student account payments and department deposits.
• Assist students with the direct deposit refund process.
• Open, balance, and close cashiering sessions.

• Serve as the main point of contact for students with financial aid questions.
• Explain complex federal, state, and institutional financial aid regulations, procedures, deadlines, and processes.
• Direct students in completing the application process, needs determination, financial aid eligibility, disbursement, cost of attendance figures, status, financial aid forms, assessing choices between types of loans, and making informed choices between work study and loan options.
• Assist students with filing various forms including but not limited to scholarship forms, financial aid appeals and verification forms.
• Inform students on financial aid options and financial impacts based on registration changes.

• Provide information about self-service transcript and enrollment verification requests.
• Assist students with self-service (convenience) eform options.
• Troubleshoot registration errors, system issues, and inquiries…