Automotive Service Advisor

Automotive Service Advisor

Eagle River Ford | Eagle River, WI

Eagle River Ford is a locally trusted Ford dealership serving Eagle River and the surrounding Northwoods communities. We take pride in delivering a professional, customer first service experience while supporting a team environment built on integrity, accountability, and long term career growth.

As part of the Ford family, we honor the brand’s legacy and invest in the future through training, technology, and continuous improvement in our service operations.

Eagle River Ford is seeking an Automotive Service Advisor to join our service team. This role is responsible for greeting customers, understanding their vehicle concerns, and managing the service experience from appointment scheduling through vehicle delivery.

The ideal candidate is organized, energetic, and customer focused, with the ability to balance communication, sales of recommended services, and technician workflow in a fast paced dealership environment.

• 20-25 per hour based on previous experience and qualifications. Pay incentives available based on performance.

• Job Type: Full time
• Schedule:
  
  Flexible working hours
• Work Location:
  
  In person
• Ability to Commute:
  Eagle River, WI required

• Valid driver’s license required
• Ability to lift up to 50 pounds and stand for extended periods
• Comfortable working in a fast paced service environment

• Greet customers promptly and professionally
• Obtain customer and vehicle information accurately
• Listen to and document vehicle symptoms as described by the customer
• Schedule service appointments and coordinate loaner vehicles as needed
• Verify insurance when required prior to maintenance or repairs
• Recommend maintenance based on vehicle age, mileage, and service history
• Prepare clear and accurate estimates for parts and labor
• Establish and communicate follow up times and repair timelines
• Monitor vehicle progress throughout the day and provide customer updates
• Review completed work and final invoices with customers at delivery
• Maintain accurate repair order documentation in dealership systems

• Previous experience at a Ford dealership preferred
• One or more years of experience in a service department required
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant preferred
• Strong automotive knowledge and problem identification skills
• Proven record of delivering high customer satisfaction
• Energetic, professional, and customer focused demeanor
• Strong computer skills and willingness to learn dealership systems
• Ability to learn new technology, repair procedures, and service specifications
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required

• Stable, growing dealership in a strong local market
• Flexible scheduling and supportive leadership
• Long term career growth opportunities
• Part of the Ford family with access to training and development

• Competitive pay
• Health insurance
• Paid time off and sick leave
• 401k retirement plan
• Flexible working hours

Eagle River Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.