Senior Product Manager, Lab Information Systems

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The Sr. Product Manager partners closely with assigned product and business teams to define solutions aligned with customer needs and business objectives. This role is responsible for defining the product roadmap and driving end-to-end delivery. Working collaboratively with business stakeholders, development teams, design and other cross‑functional partners, the Sr. Product Manager facilitates roadmap execution, and advances product development.

This position leads business requirement gathering, analyzes the problem space to define user stories and acceptance criteria, and ultimately verifies the work generated by the development teams meets the stakeholders' requirements. The Sr. Product Manager supports product teams by contributing to projects of medium complexity and ensures business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

The Sr. Product Manager enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with business stakeholders across the organization to bring new initiatives to life - for example: lab, compliance, logistics, and beyond. The individual will possess strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.

Include, but are not limited to, the following:

• Demonstrate complete knowledge, skills, and understanding of practices for complex programs and initiatives exhibiting creativity and substantial understanding of specialized techniques, processes, and procedures.
• Engage as a key voice of the customer for stakeholders for one or more product areas to ensure their needs are heard and that delivery teams are getting the support needed.
• Translate user and business needs into high‑level requirements for work assignments of medium complexity, by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy.
• Define acceptance criteria for product features of medium complexity and ensure they are understood by the delivery team.
• Maintain detailed documentation such as gap analyses, business process flow charts, decision tables, features, and business requirements document to aid in the development and refinement of new analytical tools and processes.
• Execute plans during the implementation phase, composing standard operating procedures (SOPs), participating in design reviews and walk throughs.
• Track product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations.
• Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data, and make data‑driven decisions to improve product outcomes.
• Collaborate closely with Quality Engineering (QE) to ensure the product meets high standards of quality, performance and reliability by defining the product requirements and acceptance criteria, which are then used by the QE team to develop test plans and test cases.
• Create and maintain the product roadmap for area of responsibility that outlines the development and release of features.
• Communicate product strategy, roadmap, and progress to stakeholders, including executives, partners, and customers.
• Manage stakeholder expectations and prioritize competing demands to ensure alignment and focus.
• Actively participate in all squad ceremonies.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Manage the product backlog by grooming and prioritizing, while ensuring work is in line with product strategy and OKRs.
• Develop and maintain relationships with customers and business partners to drive satisfaction.
• Consistently influence and make significant decisions within a project, demonstrating good judgment in selecting methods and techniques for obtaining solutions based in a solid understanding of business strategy and best practices with minimal instructions for difficult or unpredictable situations.
• Ability to collaborate and operate in a cross‑cultural and complex matrixed environment to build consensus across functions.
• Contribute individual…