Senior Relationship Consulting Manager, Global Trade Management

Senior Relationship Consulting Manager, Global Trade Management

Baker Tilly is seeking a Senior Manager to join our Global Trade & Customs practice in a newly created, high-impact role focused on project oversight, client engagement, and resource optimization. This position will serve as a centralized leader across active engagements, ensuring projects are delivered efficiently, consistently, and with the highest level of quality.

This role combines program-level project management, consultant utilization oversight, and client-facing advisory support, enabling scalable growth of the Global Trade practice while enhancing the client experience and reducing delivery risk.

• Thrive in a fast-paced, multi-project environment requiring coordination across teams
• Are highly organized and excel at bringing structure and visibility to complex work streams
• Enjoy being both client-facing and operationally focused
• Are proactive in identifying risks and solving problems before they escalate
• Like working at the intersection of strategy, execution, and client service
• Value building scalable processes that improve efficiency and delivery quality

• Provide centralized oversight of all active Global Trade & Customs engagements, ensuring projects remain on track with scope, timeline, and budget
• Establish and maintain project management standards, tools, and reporting frameworks across the practice
• Monitor project milestones, dependencies, and deliverables; proactively identify and mitigate risks
• Drive consistency in delivery execution and promote best practices across engagement teams
• Coordinate cross-functional teams to ensure alignment and efficient execution

• Manage consultant utilization across a growing and complex portfolio of work
• Partner with leadership to align staffing with project needs, deadlines, and skillsets
• Identify capacity constraints, resource gaps, and opportunities to improve efficiency
• Develop actionable reporting on utilization, forecasting, and capacity planning

• Serve as a key client-facing contact supporting engagement teams
• Assist clients in navigating customs portals, processes, and procedural requirements
• Respond to client inquiries by coordinating with technical specialists and conducting targeted research
• Help translate complex customs and trade requirements into clear, actionable guidance for clients
• Support strong client relationships through proactive communication and high-quality service delivery

• Deliver clear, concise reporting to leadership on project status, risks, utilization, and performance metrics
• Provide insights that enable data-driven decision making and continuous improvement
• Proactively surface risks, bottlenecks, and delivery challenges with recommended solutions
• Support development of scalable processes, tools, and playbooks for the Global Trade practice

• Work closely with Partners, Directors, and engagement teams to coordinate delivery efforts
• Support onboarding, training, and development of team members on project management best practices
• Foster collaboration across teams to enhance efficiency and knowledge sharing
• Contribute to the growth and operational maturity of the Global Trade & Customs practice

• 4-year degree
• 8 years professional experience

• Bachelor’s degree required; advanced degree preferred
• 10+ years of experience in consulting, advisory, project management, or global trade-related roles
• Strong project management experience overseeing multiple concurrent engagements
• Experience managing resources, utilization, and/or capacity planning
• Demonstrated ability to work directly with clients and manage relationships effectively
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills with the ability to translate complex concepts into clear guidance
• Proficiency with project management tools and reporting frameworks

• PMP Certification
• LCB Certification
• Exposure to customs compliance, import/export…