Sr Mgr, Proj Program Management​/ONECM Communications & Organizational Readiness Lead; IC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The ONECM Communications & Organizational Readiness Lead is accountable for designing, developing, and delivering comprehensive executive-level communications, as well as ensuring enterprise-wide readiness for all ONECM-related work. This role serves as the central hub for communication strategy, stakeholder alignment, and organizational preparedness—bridging product, training, and business teams to drive successful adoption.

• Lead the development of all executive-level presentations and materials related to the ONECM program, ensuring clarity, consistency, and alignment with strategic objectives.
• Translate complex program updates and technical requirements into concise, compelling narratives for senior leadership and broader audiences.
• Partner with program leadership to shape messaging, storytelling, and decision-support materials.

• Own and deliver all internal communications related to impacts and changes.
• Develop and execute a comprehensive communication strategy, including messaging, channels, cadence, and stakeholder targeting.
• Ensure communications are timely, transparent, and tailored to different audience needs across the organization.

• Drive readiness planning and execution across all impacted business areas and organizational levels.
• Define and track readiness criteria, milestones, and success measures.
• Identify risks, gaps, and dependencies, and proactively address them to ensure successful change adoption.

• Partner closely with Product Owners, Training, Reporting, Change Management, and other key stakeholders to align messaging, coordinating timelines, and deliverables.
• Translate technical requirements and product updates into clear, actionable communications for all levels of stakeholders, including
• Coordinate and integrate communications, training, and change activities into a cohesive readiness plan.

• Organize and communicate key program activities, milestones, and updates across stakeholder, including executives.
• Maintain visibility into progress and readiness through reporting, dashboards, and executive updates.
• Support forums with structured updates, insights, and recommendations.

• 7-10 years executive communication and storytelling
• 3-5 years change management and organizational readiness
• Demonstrated ability to translate technical requirements into detailed, audience-appropriate communications across all organizational levels
• Stakeholder engagement and influence
• Strategic thinking and program coordination
• Ability to simplify complex concepts for diverse audiences

• Executive clarity and alignment on ONECM program direction
• Effectiveness and reach of internal communications
• Organizational readiness scores and adoption outcomes
• Alignment across product, training, and business stakeholders
• Timely delivery of high-quality communications and materials

• Bachelor's degree preferred/specialized training/relevant professional qualification.

The typical pay range for this role is:

$67,900.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

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