Client Manager | Dedicated Client | Workers Compensation, General Liability Liti

Job Title

Client Performance Manager – Dedicated Client – Workers Compensation, General Liability, & Litigation Experience

Remote. Must be available during client hours (8 a.m. – 5 p.m. ET).

To manage quality aspects of clients’ workers compensation and general liability accounts, including client service instructions, training, litigation management initiatives, and resolution of client issues.

• Ensure adherence to client service instructions for WC and GL accounts.
• Oversee the Litigation Management program for Workers Compensation.
• Track and trend performance guarantee and gain‑share agreements at the client level.
• Ensure client claims reports are properly and timely prepared and distributed.
• Provide program training, communication, and maintain internal training documents.
• Analyze and communicate client‑specific operational audits; monitor client audit compliance.
• Work with company Quality and Operations staff to resolve client issues, including outcomes of Compass audits.
• Manage client‑specific internal control report issues.
• Compliance oversight: ensure timely payment of TTD, medical, and vendor bills; ensure appropriate vendor utilization.

• Eight (8) years of related experience, or equivalent combination of education and experience, including five (5) years of claims management and two (2) years of auditing experience. One (1) year of continuous service with the company is preferred.
• Experience with Workers Compensation and General Liability.
• Experience with Litigation Management.

Base salary range: $80,000 – $85,000. The comprehensive benefits package includes medical, dental, vision, 401(k) with matching, paid time off, disability and life insurance, employee assistance, flexible spending accounts, and other voluntary benefits.

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.

• When applicable, reasonable accommodations will be considered.
• Mental: clear and conceptual thinking, excellent judgment, problem solving, analysis, discretion, stress handling, multitasking, deadline adherence.
• Physical: computer keyboarding.
• Auditory/Visual: hearing, vision, speaking.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.