Operations Manager, Contract & Delivery Operations

Operations Manager, Contract & Delivery Operations

Company:
Norstella

Location:

Remote, United States

Date Posted:
Jul 24, 2026

Employment Type:

Full Time

Job : R-2066

Description

Job Description — Operations Manager, Contract & Delivery Operations

Norstella is a premier and critical global life sciences data and AI solutions platform dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites five market-leading brands (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) that all have a shared vision of improving patient access to life-saving therapy. Norstella delivers must-have answers and insights for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Assess competition and bring the right drugs to market
• Identify and address barriers to patient access
• Leverage the latest AI to turn data into insights for faster and better decision making

Norstella serves almost every pharmaceutical and biotech company in the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Department:
Data Operations – RWD Delivery & Contract Operations | Manager:
Senior Director, RWD Operations |

Location:

United States (Remote) or India – US ET Hours (Remote) | Level: Mid-Level (Individual Contributor).

Every dataset Norstella delivers helps life-sciences teams make faster, better-informed decisions about patient care. The RWD Contract & Delivery Operations Manager is the person who makes sure those datasets arrive on time, accurately, and without interruption — from the moment a contract is signed through years of ongoing delivery. If you thrive on turning complex, cross-functional processes into repeatable, reliable systems, this role will let you do that at scale.

You will own the full lifecycle of data deliverables — contract setup, platform configuration, delivery execution, and contract close-out. Sitting at the intersection of client engagement, data engineering, quality assurance, and delivery infrastructure, you'll be the operational backbone that keeps dozens of concurrent work streams moving on schedule. This is not a "monitor dashboards" role; you'll actively drive process, solve problems across teams, and build the operational rigor that lets the company scale.

The ideal candidate for this position will have a strong interest in healthcare and technology, excellent organizational skills, and experience enhancing processes. The candidate must also possess excellent written and verbal communication skills so as to work effectively in cross-functional internal teams across the Real World Data team and beyond. An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role.

• Own end‑to‑end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata (dates, specs, cadence, security/encryption, delivery location, and client technical contacts) across first deliveries, ongoing deliveries, and redeliveries.
• Drive post‑sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards, proactively managing renewals/terminations, and ensuring deliveries do not occur past contract end dates.
• Configure…