Client Services Specialist - On-site Madison, WI

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole‑source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf‑life studies.

We use a range of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments!

Provides project management for ongoing client sample programs through daily customer communication and contact.

• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g., Pricing, Capabilities, Status, Sample Submission).
• Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
• Onboard new clients by asking appropriate questions and providing Sample Kinect® training.
• Submits and coordinates client requests for re‑testing, additional testing, OOS investigations, and changes that are needed.
• Provides support for other Client Service Associates when needed (e.g., absence, workload adjustment, site and regional balancing).
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to assigned process improvement projects and supports implementation when needed.

Bachelor’s degree in a scientific, business or related field (or equivalent work experience).

2+ years of direct food testing, high‑intensity customer service, or other business‑related experience.

Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact.

Thick‑skinned – ability to receive and deliver difficult news.

Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook).

Demonstrated ability to plan, multi‑task and prioritize.

• Demonstrated teamwork, communication (written and verbal), and organizational skills.

Ability to work independently.

Knowledge of other software applications (i.e. SFDC, NIMS) preferred.

Ability to work to multiple deadlines.

Ability to learn technical chemistry and microbiology testing requirements.

Ability to communicate appropriately and effectively with internal and external clients.

Positive attitude and sense of urgency.

Experience in a scientific or logistics environment is heavily weighted.

• Competitive salaries.
• Excellent training and exceptional career prospects.
• Opportunities for growth and development in a growing and ambitious company.
• Fantastically rewarding career path.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and affirmative action employer. Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.