Customer Support Lead

IVO Systems|Madison, WI|Full-Time, In-Office

$50,000 – $80,000

About IVO Systems

IVO Systems builds field operations software for infrastructure and utilities companies: the people keeping water flowing, power running, and roads paved. Founded by a 20-year heavy civil construction veteran, IVO is venture-backed by Titletown Tech (a Microsoft and Green Bay Packers partnership) and growing fast.

The Role

This isn’t a support ticket job. You’ll own the customer-facing side of IVO, from onboarding new customers through full implementation to making sure existing users are getting real value from the platform. You’ll also be building the AI-powered workflows that let a small team deliver a great experience at scale.

You’ll report directly to CEO Eric Christensen, who has been running customer support personally since day one and is ready to hand it to the right person. It’s a ground-floor opportunity to build something real, with full visibility into the business from the top.

What You’ll Own

• Customer support: the inbox, the process, the documentation, and the experience customers have when something goes wrong
• Onboarding and implementation: getting new customers live and making sure they actually get value from the platform
• AI-powered workflows: building smarter systems to handle more with less, from automated responses to onboarding tooling
• The feedback loop: turning what you hear from customers into clear, actionable input for the engineering team

Who We’re Looking For

Someone who’s organized, technically curious, and genuinely good with people, who wants to own something and not just execute a task list. You’ve got at least a couple years in a customer-facing role at a software company or similar work, you communicate clearly with non-technical users, and you’re excited about what AI tools can do to make a small team punch above its weight.

New college graduates are also acceptable with the right attitude and internship or project experience.

Experience with construction, field operations, or software development environments is a plus but not necessarily required. Knowing how to learn a complex product quickly and make it feel simple for customers is the real bar.

Highly encourage anyone interested in role with necessary skills to apply if you understand systems, people, and have high agency, please apply even if you don’t check all the boxes.

$50,000 – $80,000 depending on experience

Stock Options

Equity available, earned through performance and tenure

401(k)

3% company match

PTO

10–20 days per year plus company holidays

Location

Madison, WI (Capitol Square), full-time in office

Interested? Send your resume to

Questions? Reach out to Eric Christensen, CEO..