Sr. Technical Writer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity

The Senior Technical Writer is responsible for creating and modifying technical documents related to instruments and automation such as service procedures, user and service manuals, and training materials. The Senior Technical Writer is also responsible for creating and modifying technical documents related to test platforms and products, such as standard operating procedures (SOPs), study protocols, reports, and customer notifications. This role will compose clear technical documentation to explain complex information in a clear and concise manner and partner with engineering staff and scientists to ensure accuracy of process descriptions.

The Senior Technical Writer leads documentation projects to ensure regulations and user needs are met.

• Managing projects to create and evolve documentation by hosting meetings with regulatory, quality, document users, and subject matter experts (SMEs).
• Acting as a mentor and resource to other technical writers, including reviewing documentation and providing editing suggestions.
• Creating educational materials and hosting workshops for other departments across Abbott Cancer Diagnostics.
• Engaging with internal departments as a consultant and supporting document creation and evolution.
• Engaging with internal departments and seeking to understand their documentation gaps and needs.
• Creating, adapting, and following project schedules and deadlines.
• Leading effective pre-review of draft documents with subject matter experts (SMEs) and reconciling comments to ensure accuracy and usability.
• Partnering with cross‑functional SME representatives from Technical Services, Regulatory Affairs, Quality, Systems Development, Operations, Research & Development (R&D), Abbott Cancer Diagnostics Laboratories, Metrology, Instrument Production, Sustaining Engineering, and others as required to obtain an in-depth understanding of the product, the audience, and the documentation requirements.
• Working collaboratively with document users and SMEs and owning the creation and evolution of applicable documentation.
• Determining the clearest and most logical way to present information and instructions for greatest reader comprehension; write and edit technical information accordingly.
• Creating and/or applying graphics and illustrations to support written content, increase users’ understanding, elaborate on, or complement technical writing.
• Producing high‑quality documentation that meets applicable standards and is appropriate for the intended audience.
• Writing, revising, editing, or updating instructions, technical information, and frequently asked questions, as necessary to aid users in performing a complex process without prior knowledge.
• Remaining current on product developments and document requirements.

Ability to deliver high quality documentation with attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and images. Ability to write in explanatory and procedural styles for multiple audiences. Excellent written skills in English. Strong time management skills including prioritization. Excellent organizational skills including aptitude in multi‑tasking. Strong verbal communication and ability to collaborate cross functionally.

Upholding company mission and values through…