Valet Attendant - Madison, WI

Valet Attendant

Location: Madison, WI

Company: Parking Management Company

Department: Valet Parking Operations

Reports to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: Average $10.00 - $22.00 per hour (based on base pay rate and potential tips)

The Valet Parking Attendant provides outstanding service by safely parking and retrieving guest vehicles. As the first and last point of contact, the valet creates a welcoming and professional experience while ensuring safety and following all company procedures.

Deliver friendly, efficient, and safe valet services while maintaining the security of guest vehicles. Greet guests, manage vehicle drop‑off/pick‑up, support traffic flow, and provide helpful, professional service.

• Vehicle Inspections:
  Record vehicle condition and damage on claim tickets.
• Safety:
  Safely operate guest vehicles and follow key handling protocols.
• Compliance:
  Accurately clock in/out and report all tips.
• Housekeeping:
  Maintain cleanliness and organization of the valet area.
• Customer Service:
  Resolve guest concerns promptly and courteously.
• Professionalism:
  Arrive on time in uniform and follow all company policies.
• Team Support:
  Assist with additional duties as needed.

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

• Valid driver’s license and reliable transportation required.
• Maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Successfully pass and maintain a clean background check.
• No special certifications required.

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage multiple responsibilities.
• Remain flexible and professional in the face of unexpected challenges.

• Follow instructions, maintain schedules, and complete tasks on time.
• Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.

• Stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
• Work may take place in various weather conditions.
• Maintain professional appearance, including uniform and grooming standards.
• Available to work evenings, weekends, and holidays as needed.
• Work performed in indoor and outdoor settings, including parking garages and active traffic areas.
• Regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); operation of moving vehicles.

• Employees may be required to use personal cell phones for work‑related communication and access to work systems or applications.
• Reimbursement for work‑related phone use provided in accordance with company policy.

Parking Management Company (PMC) is a national leader in hospitality‑focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self‑parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest‑first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high‑touch service to partners and guests alike.

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If this sounds like the right opportunity for you, we’d love to connect! Apply today using our mobile‑friendly application. Click “Apply Now” and join the PMC family!

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state,…