Customer Care Representative

Description

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolving issues within department standards and goals. They will contribute to company revenue by consistently meeting productivity and quality standards.

Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.

Regularly monitors emails and ensures department goals are met while providing exceptional customer service.

Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.

Proactively informs leadership of any foreseen issues or challenges.

Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.

Creates and maintains customer accounts.

Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.

Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.

Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed.

• 1 year of customer service experience or technical experience
• 30 WPM (typing test)
• Proficient with Microsoft Office

Monday‑Friday, 9am‑5:30pm

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $20.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison, WI.

This position is anticipated to close on Jan 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at