Benefits Specialist - Wisconsin

Posted Wednesday, February 11, 2026 at 5:00 AM

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Pay Range: $20–$40 per hour
Work Model: Hybrid or Onsite
Application Status: Accepting applications on a rolling basis
Location: Madison, WI

Benefits Specialists support the administration of public employee benefit programs for the Wisconsin Department of Employee Trust Funds (ETF). These roles may be member-facing or operational support
, depending on assignment.

Benefits Specialists in Member, Benefit, or Employer Services work directly with retirees, members, and employers to research and resolve questions related to health, life, disability, ICI, and retirement programs. Specialists explain complex benefit options, eligibility rules, and application processes in a clear and accessible manner to support informed decision‑making. Responsibilities may include updating health insurance changes, adjusting premiums, and ensuring timely and accurate retirement benefit payments.

Strong attention to detail, accuracy under deadlines, and customer service excellence are essential.

Benefits Specialists supporting internal operations learn complex benefit eligibility and enrollment rules, manage sensitive demographic and benefit data, and support modernization efforts, including data clean‑up, conversion research, and workflow improvements. Assignments may include processing retirement benefit estimates, assisting in the call center, locating lost members, or supporting targeted outreach initiatives. These roles require analytical skills, accuracy, and strong communication abilities across varied audiences.

• Employer Services (Insurance or WRS Units)
• Member Call Center
• Retirement Planning

• Ability to analyze records and determine benefit eligibility
• Skill in understanding and communicating complex benefit information
• Strong customer service skills (phone, written, and in-person)
• Ability to interpret WI Statutes, Administrative Code, and ETF policies
• Ability to provide accurate information while maintaining confidentiality
• Strong interpersonal skills and ability to interact with diverse audiences
• Proficiency with Microsoft Office and database/software applications
• Ability to use case management, CRM, and benefit processing systems
• Strong written and verbal communication skills
• Ability to learn and apply complex program rules
• Positive attitude, adaptability, and professional presence

Seeking reliable, energetic team members who enjoy helping retirees and members understand their insurance benefits. Candidates should be eager to learn (training provided) and comfortable managing competing priorities.
Preferred:
Background in insurance administration.

Seeking call center professionals who take ownership of each member interaction, anticipate needs, and deliver high‑quality service in a fast‑paced environment.
Preferred:
Prior call center experience.

Seeking customer‑service‑oriented individuals comfortable explaining technical information via phone, in writing, or in person. Ideal for those who want to make a meaningful impact by helping members navigate retirement decisions.
Preferred:
Experience communicating complex information.

Seeking detail‑oriented professionals to review benefit applications, determine eligibility, and manage member data. Must be collaborative, self‑motivated, and comfortable managing deadlines.
Preferred:
Experience with customer service and benefit calculations.

Benefits Specialist, Benefits Administration, Retirement Benefits, Public Sector Benefits, Health Insurance, Member Services, Employer Services, Call Center, Customer…