Wisconsin Capitol Tour Guide – Limited Term
Listed on 2026-02-15
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Overview
Are you a social and outgoing individual with an interest in sharing Wisconsin history? Do you have excellent customer service skills? This may be the job for you!
Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
Position summaryUnder the general supervision of the State Capitol Administrative Services Manager and the Capitol Tours Program Lead worker, these positions will perform as Tour Guides for the State Capitol by conducting public tours, providing instructions, directions, information and referral services to visitors and other public service tasks.
State Capitol Tours Hours Are
- 8:30 AM to 5:15 PM Monday through Friday
- 8:30 AM to 4:15 PM Saturday
- 12:00 PM to 4:15 PM on Sunday
This position is in schedule-range (18-00) with an hourly rate of up to $15.40 an hour.
Job DetailsCapitol Tour Guides will be expected to work weekends and to wear a uniform while on duty (vest and tie are provided).
Due to the nature of the position, DOA will conduct background checks on applicants prior to selection.
DOA does not sponsor work visas and is not an eligible OPT (Optional Practical Training) employer for F-1 international students. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.
This position is Limited Term Employment (LTE) and is limited to 1,039 hours in 26 consecutive pay periods (1 year).
Wisconsin residency is required for Limited Term Employment positions.
Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.
QualificationsWe are seeking individuals with experience working with the public, and knowledge of downtown Madison and the state. Applicants must be able to work independently with minimal supervision. This position requires memorization of a large amount of information plus excellent communication, interpersonal and problem-solving skills.
How To ApplyApply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs
user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins.
Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
The State of Wisconsin is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Any applicants and employees with a disability may request reasonable accommodations.
Questions can be directed to Michelle Bassuener suener.
Final date to receive applicationsApplications must be submitted by 11:59pm on Sunday, February 22, 2026.
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