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Customer Success Mgr./ CSM

Senior Director, Customer Experience & Scale

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: ECP
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A growing SaaS company is looking for an experienced operational leader for their Customer Experience division. This role will shape strategies for onboarding, customer success, and client services. Ideal candidates will have over 8 years of SaaS experience, strong leadership skills, and a track record in managing enterprise customer relationships. The position offers an opportunity to build an exceptional customer experience while leading a team in a fast-paced environment.
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Position Requirements
10+ Years work experience
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