Helpdesk - Consultant Job Madison area,Wisconsin USA,Customer Service/HelpDesk

Helpdesk - Consultant

Job Location: Madison, WI

Job Type: Contract (3-month duration)

Start Date: 03/23/2026

End Date: 06/30/2026

Client: DPI

Submission Deadline: 2/23/2026 4:00:00 PM

Interview Process

In-person interviews in downtown Madison
Duration:
Until 6/30/26 with extensions possible
Candidate must be a current WI resident; no relocation allowed; up to 90% remote with some in-person events and required presentations or workshops

Description

The goal of this position is to increase support to Wisconsin schools/districts for state reporting tasks as well as provide training and presentations related to several data applications. This position performs direct WISEdata customer support services for schools and districts (LEAs) clients by responding to CRM cases (or “tickets”), email, and telephone requests for support. The position will document, track, and monitor support requests to ensure a timely resolution.

In the course of their daily work, the position follows the Customer Service Framework, as well as standards and processes for effective customer service practices. This position will serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops held by the Customer Services team or in conjunction with external stakeholders.

Qualifications

Knowledge of methods for gathering and understanding customer needs.

Ability to maintain positive and courteous interactions with customers.

Ability to make thoughtful, expeditious decisions in complex situations.

Ability to interpret business logic and communicate technical requirements.

Effective oral and written communication skills.

Ability to work effectively in a team environment.

Self-motivated with the ability to work independently.

Ability to complete data health checks for the districts using visualizations and download files.

Ability to use productivity tool applications including Microsoft Office, Microsoft Dynamics CRM (ticketing system) and Google Apps.

Ability to travel by car to meetings outside of the Madison area.

Nice to Have

Knowledge of student information system (SIS) software used within Wisconsin. Knowledge of Client applications including WISEdata Portal, WISEid, WISEdash and Ed-Fi Credential Application.

Call Ext 100 for more details. Please provide Requirement while calling.

EOE Protected Veterans/Disability

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