Help Desk Support Specialist
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-02-21
Listing for:
University of Wisconsin–Madison
Full Time
position Listed on 2026-02-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Employer Industry: Higher Education Technology Support Why consider this job opportunity:
- Starting pay at $15.00/hour with potential for a raise to $15.25/hour after the first month
- Flexible scheduling around class commitments, with shifts available from 7 AM to 11 PM
- Opportunity for professional development through candidate interviews, community presentations, and leadership roles
- Gain valuable customer service and technical skills to enhance your resume
- Join a supportive community of peers and make new friends while working
- Provide exemplary customer service to users via phone, chat, and email
- Assist customers with various software and tools, including NetID and DUO accounts
- Collaborate with DoIT staff to resolve customer inquiries and ensure case resolution
- Participate in ongoing training and skill development opportunities
- Work as part of a diverse team of students passionate about customer service
- Must be enrolled and registered as a student in the greater Madison area for the duration of employment
- Ability to work a minimum of 10 hours/week, with at least 8 hours between 7 AM to 5 PM, Monday to Thursday
- Willingness to work during Summer 2026
- Attention to detail and a strong desire to learn
- No prior experience necessary; all training will be provided
- Experience in customer service, interpersonal, and communication skills
- Familiarity with troubleshooting software/hardware and internet connectivity
- Teamwork and collaboration skills with other student employees and full-time staff
- Interest in developing technical skills and customer service abilities
#Higher Education #Student Jobs #Customer Service #Technical Support #Flexible Scheduling
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