LTE Carousel and Train Attendant

The Dane County Henry Vilas Zoo has two (2) limited term vacancies for an LTE Carousel and Train Attendant, in Madison, WI.

Limited Term Employees (LTEs) are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.

Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

Under the direction of the Zoo's General Operations Manager, the LTE Carousel & Train Attendant operates the Zoo’s carousel and train. Leads volunteers and performs a variety of customer service-related duties. Ensures the safety of all guests riding the carousel and train.

Receives payments and fees and makes correct change. Operates the carousel and the train including the safe boarding and off-boarding of passengers, and the riding of passengers. Conducts list of safety checks on train and carousel and inspects equipment to determine wear and tear. Performs cleaning tasks in carousel building. Work the front desk in Guest service building. Customer service duties include answering phone calls, responding to guest emails, resolving problems, communicating, assisting, coordinating and interacting positively and professionally with guests, customers, suppliers, volunteers and employees.

Must be a minimum of 18 years of age. Able to work in a fast-paced environment and track several tasks simultaneously. One (1) year of customer service experience is preferred but not required.

Must be able to assist in any emergencies under direction of the assigned Duty Manager or Animal Care Manager. Must be available for work on week days and weekends, and scheduled events occurring during zoo hours and after hours. Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Also refer to the “Physical and Environmental Work Requirements” section below.

Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.)

Management reserves the right to make employment contingent upon successful completion of the background check.

* If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position’s bilingual designation.

Ability to walk, sit and stand for long periods of time. Ability to see…