B2B Customer Support Specialist Hybrid

8 months contract (potential for permanent conversion)

Pay rate: $18/hr on W2

We are seeking a Customer Service Representative to support a customer-facing team in delivering prompt, professional, and convenient service. This role will assist with day-to-day client support activities, manage back-end administrative tasks, and proactively coordinate order processing to ensure a seamless customer experience.

• Support customer-facing teams in delivering high-quality service to clients
• Assist with back-end administrative tasks including invoicing, data requests, and client follow-ups
• Proactively manage and track order processing activities
• Maintain strong communication with internal teams and external clients
• Quickly learn and apply product knowledge to support client needs
• Analyze client requests and provide timely resolutions
• Manage multiple priorities while maintaining accuracy and attention to detail
• Utilize Microsoft Office applications for reporting, communication, and documentation

• Minimum of 1 year of business-to-business (B2B) customer service experience.
• Strong analytical, organizational, and multitasking skills
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Strong time management and problem-solving abilities

Hybrid in Madison, WI

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact