Dispatcher, Customer Service​/HelpDesk

Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category:
University Staff

Employment Type:

Regular Job Profile:
Customer Svcs Rep

Job Summary:

The Dispatcher role is part of the Department of Transportation Services within the Division of Facilities Planning & Management (FP&M). Transportation Services is responsible for the coordination and administration of all transportation‑related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

The Dispatcher plays a great role in Transportation Services’ success. This role will be assisting permit holders and campus visitors by responding to inquiries related to parking through the intercom, two‑way radio, and computer platform, providing clear, professional, and efficient service with every interaction. The Dispatcher will also collaborate with key campus partners, including UWPD, Special Events, and Field Services, to ensure smooth and safe transportation operations across campus, occasionally.

In addition, the position will participate in ongoing training and professional development opportunities designed to support career growth and strengthen operational expertise.

If you have a positive outlook, strong customer‑service skills, with a dependable, can‑do approach, and are available to work Monday through Friday, second shift, we invite you to join our supportive and enthusiastic team.

Ongoing/Renewable

Full‑Time: 100% FTE

Hours generally scheduled Monday through Friday from 2:00PM to 10:30PM. Occasional nights, weekends and holidays may be required for this position.

• Monitors and responds to traffic flow with a high level working knowledge of T2 parking systems to spontaneously resolve lot traffic issues
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs
• Guides and trains staff and student workers
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Provides exceptional service, answers questions, or provides information in a specific subject area to internal, external customers, donors, stakeholders based on set material or standards
• Processes customer transactions and may take payments following established policies and procedures
• Effectively complete NSF Collection Forms with required information for collection of parking fees, enforces NSF policies within the customer service standards
• Coordinate/communicate with UWPD, Field Services, Enforcement, and outside vendors. This may include open/close parking facilities, return lots to normal operation, lot counts, etc. Troubleshoot gate errors repair

Division of Facilities Planning & Management (FP&M), Transportation Services, Booth Services Operations

About the Division of Facilities Planning & Management (FP&M):
The Division of Facilities Planning & Management (FP&M) is a full‑spectrumb service organization that builds, maintains, and operates the physical environment of UW‑Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division: (Use the "Apply for this Job" box below)./

$23.00 per hour minimum

• Plus an additional $2.50 per hour for hours worked 6:00PM to 6:00AM
• Plus an additional $0.80 per hour for weekend hours worked
• Plus time and a half for hours worked on designated legal holidays

The minimum rate for this position is $23.00, but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous…